F.A.Q. and service conditions

No, the service works only by reservation. Please do not insist with drivers who are not allowed to load passengers without a reservation even if there are seats available.

At the end of the booking all data will be sent electronically to Shuttle2Airport.

Shuttle2Airport plans the transfers according to the information contained in the booking.

You must therefore provide the correct information during the booking process.

Shuttle2Airport is not responsible for service errors due to incorrect information at the time of booking.

Please be sure to read carefully the email you will receive after the booking which includes the summary of all the data . In case of any error or mistake, contact us immediately.

You can always cancel a reservation.
In case of cancellation by the customer, client has to send an email to booking@shuttle2airport.it up to 48 hours before the desired time of arrival at the airport OR of the indicated flight arrival to get credited back the full amount except for bank charges (from 0.85 to 3.25 € for European credit cards from 1.03 to 6.51 € for non-European cards).
Between 48 and 24 hours before the desired time of arrival at the airport OR of the indicated flight arrival, in case of cancellation it will be credited back 50% of the total amount less bank charges (from 0.85 to 3.25 € for European credit cards from 1.03 to 6.51 € for non-European cards).
Less than 24 hours before the desired time of arrival at the airport OR of the indicated flight arrival, in case of cancellation nothing will be credited.
In case of cancellation by shuttle2airport, which has to be done by email and message to the contact details indicated by the client during the reservation, up to 48 hours before the desired time of arrival at the airport OR of the indicated flight arrival or within 12 hours after the booking, it will be credited back the full amount.
Between 48 and 24 hours before the desired time of arrival at the airport OR of the indicated flight arrival, in case of cancellation it will be credited back 150% of the amount.
Less than 24 hours before the the desired time of arrival at the airport OR of the indicated flight arrival, in case of cancellation it will be credited back 200% of the amount, shuttle2airport in this case also commits to indicate at least one alternative solution.

Unfortunately, NO.
We have a large number of vehicles and collaborators, which we believe are sufficient to cover all the requests.
However, it coluld happen that some requests may exceed our capacity or that they may not be compatible in terms of timetables and locations.
In order to guarantee the best experience, some reservations may not be accepted.
In this case you will be notified well in advance so that you can choose an alternative trip or an immediate credit back of what you paid.
In the event of redundancy, the only criteria to allocate available seats is the order of arrival of the reservation.

In order to organize transfers offering the best possible experience we accept bookings that have as their departure or destination the cities of Milan, Sesto San Giovenni or Cinisello Balsamo.
In case town of departure or of destination is different but included among those indicated in yellow, you can fill out the form VERIFY AVAILABILITY.
We will try to satisfy your request.
You will receive as son as possible an email response containing, in case of feasibility, instructions to complete your reservation.

One standard bag (max 20kg) and one hand bag (you may have to take it with you on board of the shuttle, if necessary).
Ask for information regarding transporting excess or bulky baggage at info@shuttle2airport.it before booking.
Remember that our drivers do not carry your luggage for you from the pickup point.

Shuttle2Airport relies on a modern fleet that includes among other brands the prestigious Mercedes Vito.
The vehicles used are equipped with all the safety equipment, periodically checked, cleaned and insured with coverages at the top of the category.